Frequently Asked Questions

100% Natural Ingredients. Experience nature, carefully preserved using traditional methods, with no artificial additives, preservatives, or sugars.

Absolutely. We are committed to sustainability and use fully recyclable packaging materials. We aim to minimize our environmental footprint while providing you with high-quality products.

We meticulously handpick our ingredients from trusted sources. Our team of experts, including a renowned traditional Chinese medicine consultant, ensures that every ingredient meets our high standards for quality and nutritional value.

Yes, our products can be tailored to your preferences. Whether you have specific dietary needs or taste preferences, we strive to accommodate your requests.

We recommend enjoying it 2–3 times a week for general wellness. If you're looking for stronger support, daily consumption for a short period may help. However, if you have specific health conditions, it's always best to ask your doctor before making it a regular habit.

We package your order immediately after it's placed to ensure maximum freshness. We offer reliable shipping options and strive to deliver your products promptly and in perfect condition.

Our customer support team is here to help! You can reach out to us via email at support@vitalrekindle.ca. We are committed to providing excellent customer service and will address any concerns promptly.

We stand by the quality of our products. If you are not satisfied with your purchase, please contact our customer support team, and we will work with you to resolve the issue, including offering returns or exchanges if necessary.

You can subscribe to our newsletter, follow us on social media, or check our website regularly for updates on new products, promotions, and exclusive offers.

Jason is our esteemed consultant, 武文斌中醫師, a fourth-generation traditional Chinese medicine practitioner with over 15 years of clinical experience. He integrates the best of Eastern and Western medical practices to ensure the highest quality and effectiveness of our products.

Based on our commitment to sustainability and environmental responsibility, we do not offer gift wrapping services. However, we are happy to include a personalized message with your order. If your order is a gift, please send your order number and personalized message to us through our CONTACTS page, and we will be glad to assist you!